Cancellation policy

Rider Change

The riders within a confirmed and paid for team can be changed by completing the following steps:

  • The rider dropping out of the race must do so by contacting support@entryninja.com
  • The remaining rider will then be liable for the applicable rider change fee.

The following fees apply to the change of riders: 

  • Between 1 July 2021 and 19 August 2021:R1000 per rider change

Should the rider change be made after 1 July 2020, every effort will be made to adjust all items to the replacement riders requirements. This however, cannot be guaranteed. 

Please note that optional extras are NOT automatically transferred to the new rider.

Full Team Change

If an unregistered team wishes to take over the entry of a registered team, a double rider change can be performed by contacting support@entryninja.com . The above associated costs and dates will apply.

Team Withdrawals

Cancellations and refunds are only accepted if the organisers can fill the spot with a team from the waiting list, regardless of the date of withdrawal.  

If a cancellation is approved by the organisers the following terms, conditions and charges will apply:

  • Before 1 July 2021, a cancellation fee of R 2500 will apply.
  • Between 2 July 2021 and 10 August 2021, a cancellation fee of R5000 will apply. Please note, the team will only be refunded after the event.
  • After 10 August 2021 no cancellations will be accepted.

We recommend that riders take out private insurance to cover this possibility.

To avoid the cancellation penalties, a team can arrange for a new team to take their entry. Please refer to the rider changes section for more information. 

No refund will be payable if a rider’s entry is cancelled by the race organisers due to ineligibility under the race rules).

Event Changes & Cancellations

If the event, or any part thereof, is cancelled, postponed, shortened, or modified in any way, or if any of the amenities, goods, or services in relation to the event are no longer provided, whether due to force majeure, legal restrictions, disputes, safety reasons, failure by service providers to perform, or any other reason or cause, the entry fees and all other fees paid will not be refundable.